tedvickey’s posterous

We've all seen examples of poor customer service. How about an example of good service for a change.
 
I've been playing around with a new CRM called Batchblue. I wasn't getting it, so I sent an email to their support desk asking why I should use their service when I can use Outlook.
 
In less than 2 hours (on the Friday before the 4th of July mind you), I got the following email from Adam. Not only had Adam read my email, found out what I currently use (got it right that I was a Twitter user from my signature and showed how Batchblue integrated with Twitter and Facebook), he also found a song on YouTube to play (Cheap Trick - I Want You To Love Me) while I read the email.
 
I think I will give Batchblue another look. If they give this sort of service, how can I go wrong?
 
 
 
-----Original Message-----
From: Batchblue Support [mailto:support@batchblue.com] Sent: Saturday, July 04, 2009 1:35 AM
To: Ted Subject: Re: (Case 3368) I want to love BatchBlue
 
Hello Ted:
 
Oh, we want you to love us, too... so let me give you some resources to take a look at. First, let me give this email some background music...
 

 
Okay, so here are 5 Reasons Ted Should Love BatchBook and BatchBlue:
 
1. Outlook will show you the email history with your contacts. That's pretty neat. But you know what's really neat? If you have a team of people and can see EVERYONE's communications with that contact. Along with notes, phone call notes, meeting minutes, anything you want. Here's a page about BatchBook Communications, complete with a screencast that shows how you can easily BCC emails into BatchBook: http://www.batchblue.com/product-info-communications.html
 
2. I see you're on Twitter. We play very nice with Twitter. And blogs. And LinkedIn. And Delicious. Pretty much everything with a feed. You can see our social media integration here: http://www.batchblue.com/socialcrm/ (Of course, yet another screencast.)
 
 
3. Outlook lets you track contact information. That's pretty neat. I'm sure Outlook can even track custom fields. But nobody talks about that. Why? Because it's clunky to use and isn't all that powerful. We feel that we really bring the awesome with customization. We have what we call SuperTags. You're used to tagging already (most likely), so why not apply the custom fields TO THE TAG? That way you can track the same information for all of your customers, vendors, employees, etc. Plus, it's all searchable and reportable. Here's a page about SuperTags... of course with another screencast: http://www.batchblue.com/product-info-supertags.html
 
4. We play well with others. We've got some great third party partners that we've integrated with. For example, you can view your clients and invoice histories from FreshBooks in BatchBook. You can send gorgeous email marketing campaigns from a BatchBook List with MailChimp. You can turn your business cards into BatchBook contacts with Shoeboxed. Oh, and you can import your Gmail contacts if you're a Google kind of guy. Info about our third party integration is here: http://www.batchblue.com/third-party-integration.html
 
5. Lastly, we listen. We love feedback from our users on Twitter or on our forums (http://forums.batchblue.com/). We also give props where props are due when users give us an awesome suggestion. We have a blog post series called "Our Users Are So Smart" (http://blog.batchblue.com/category/our-users-are-so-smart/). Also every paid account gets two hours of onboarding help with our customer service specialist Stephanie. I feel like that's a HUGE differentiator right there. She's awesome (info here: http://www.batchblue.com/new-customers.html). So, if you give us a whirl, I'm sure you'll be happy. If not, we make it super easy to export your data and try out the next guy.
 
But we're sure you'll love us. :)
 
Thanks for your time!
-adam